Use case
Onboarding confusion
is usually a missing path.
When users ask “Where do I start?” it often means the first successful path isn’t clear, prerequisites are implied, or the next step is buried in long content. Sol Helps captures those moments in the user’s own words—so you can fix onboarding with confidence.
Want the implementation view? How it works.
- New users ask basic questions you thought docs already covered.
- People get stuck after signup, setup, or the first “blank state.”
- Support is repeating the same onboarding answers in different words.
- Your analytics shows drop-off, but you don’t know why.
Workflow
How Sol Helps resolves onboarding confusion
It captures raw help-seeking behaviour and turns it into themes you can act on — without adding a tagging project.
Proof block
What an onboarding theme looks like
Example structure you’ll see in Sol Helps. (Snippets below are illustrative.)
- “What’s the very first thing I should do after signup?”
- “Do I need to create a project first, or connect data?”
- “Which option is the recommended setup for new users?”
- “Why can’t I see the button the guide mentions?”
- “Is there a quick start path? The docs feel too broad.”
Onboarding guide, step 2 (“Create your first …”), plus in-product empty state on the first dashboard view.
Add a single “First Success Path” block: 3 steps, one screenshot, explicit prerequisites, and a link to the “recommended setup” path. Update the empty state with a one-line next-step CTA.
Start small
A minimal first step that works
You don’t need perfect docs. Start with the smallest onboarding set that represents your real happy path.
Turn onboarding uncertainty into a clear next action.
Install once, learn from real questions, and fix the first high-impact clarity gap.
Prefer security details? Trust & security.