Qualitative insight layer
Sol Helps turns every eligible conversation into themes and friction signals—so you see why users get stuck, not just where.
Pricing & plans
No credit card needed for FreeLive in under an hourYour data never trains public models
Pricing is based on how much confusion signal your team needs to capture.
Start with key pages, then expand across docs, onboarding, and product journeys as the signal gets stronger.
Every plan includes question capture, assistant responses, repeated-pattern visibility, insight summaries, grounded knowledge, and privacy controls. Pricing grows with evidence volume, retention, and team visibility.
Need more context first? Relevance check·Who Sol Helps is for·When user confusion starts costing you·How Sol Helps differs
Pricing scales with evidence volume, not features
Every tier includes the same core workflow: capture questions, answer from approved content, group repeated confusion, and review what to fix next. Higher tiers add more evidence volume, more history, stronger reporting, and broader team visibility.
You scale by signal strength
More conversations and more retained history turn repeated questions into clearer, more reliable themes.
You scale by team maturity
Start on one surface, then expand reporting, visibility, and governance as more teams rely on the same evidence.
Validate the signal
Free
Test whether real customer questions reveal useful clarity gaps.
Best for early pilots on one surface.
$0 /month
Start free- Clarity Report (Free view): early themes + example questions
- 7-day history retention
- 1 assistant (single surface)
- Up to 25 documents
- 100 messages / month (sizing guardrail)
- Privacy & encryption included
Monitor one surface
Starter
Run one production assistant and turn confusion into a steady signal.
Best for lean teams improving one live surface.
$129 /month
Get Starter- Core Clarity Report (themes + evidence)
- 30-day history retention
- Branding removal
- 1 assistant (production)
- Up to 50 documents
- 1,000 messages / month (sizing guardrail)
Recommended
Turn questions into reports
Growth
Turn repeated questions into shared reporting across Product, Docs, and CS.
Best for recurring decisions and multi-surface insight.
- Full Clarity Report (themes + clustering + content gaps)
- 180-day history retention
- Up to 3 assistants (separate surfaces)
- Up to 5 team seats (member/admin/owner)
- Slack alerts for rising themes
- Up to 250 documents
- 5,000 messages / month (sizing guardrail)
Scale across teams
Business
Scale retention, governance, and rollout support across broader deployments.
Best for multi-team or multi-region use.
$449 /month
Talk to sales- Full + Exports (CSV / exports)
- 365-day history retention
- Unlimited assistants (products / regions / environments)
- Expanded team seats (member/admin/owner)
- Dedicated onboarding
- Up to 2,000 documents
- 20,000 messages / month (sizing guardrail)
Which plan should I choose?
Validate the signal
Free plan
Confirm a real clarity gap exists.
Monitor one surface
Starter plan
Run one production surface with steady signal.
Best fit
Turn questions into reports
Growth plan
Share repeated-question reporting across teams.
Scale across teams
Business plan
Expand retention, exports, and governance.
Growth is the best fit once repeated questions need to become a recurring team decision signal, not just a support answer stream.
View the sample insightsEvery plan includes the full clarity workflow
Each tier includes question capture, grounded answers, repeated patterns, and privacy-first controls. Limits only change how far you scale.
Live in minutes
Drop in one script snippet and go live. No tagging, event schemas, or analytics pipelines required.
On-brand answers by default
Tune tone, safety rails, and fallback behaviour so your assistant feels like part of your product, not a generic chatbot.
Works with your stack
Embed Sol Helps in static sites, React, Angular, or your docs platform. Start small on one surface and expand across your product.
Pricing should make sense well before a full rollout.
Growth and Business are easiest to justify when repeated questions are already slowing onboarding, support, or product clarity work.
A single resolved blocker can justify the cost for higher-signal teams.
If repeated confusion is already costing time or slowing key journeys, a clearer diagnosis can be enough to justify broader coverage.
Fewer repeat questions, clearer priorities
Reduce repetitive support load while giving Product and Docs a stronger signal about what to fix next.
Skip the analytics sprint
Get real questions, themes, and clarity gaps directly from users without building a custom analytics project first.
These plans are most valuable when your team is already seeing signs like onboarding abandonment before activation or recurring help content gaps. If you’re still judging whether the problem is costly enough to act on, read when user confusion starts costing you.
Need the detailed breakdown?
Open the full comparison when you want exact limits, retention, collaboration controls, reporting depth, and rollout guardrails side by side.
If you’re low-traffic, your time-to-first-signal may be longer. Sol Helps avoids pretending certainty when evidence is thin.
Privacy-first, by design
Sol Helps stays credible for privacy-sensitive teams: end-user messages are not stored by default, and your content never trains public models.
You control what’s stored
Choose what gets logged, how long it stays, and when it is deleted, while still preserving the insight layer your team needs.
The trust model stays consistent
Your content and conversations are never used to train public AI models. Data stays encrypted in transit and at rest across all plans.
Used for technical onboarding and complex workflows
“We finally see where new users are getting lost.”
“Sol Helps let us roll out assistants for each software version in our geology products. When a new grad asked about block model setup or complex workflows, Sol Helps found the right page instantly and highlighted where docs were unclear. Our team spends less time answering repeat questions, and new users get moving faster.”
Senior Technical Writer, 400+ employee B2B SaaS company
Frequently asked questions
Questions about pricing, data, setup, or plan changes? Start here or contact us and we’ll help you choose the right fit.
Start with the free plan, then scale once the signal is real
Launch Sol Helps on one surface, confirm the questions are useful, and move into deeper reporting only when your team is ready.
No credit card needed for Free. Most teams launch within an hour.