Qualitative insight layer
Sol Helps turns every eligible conversation into themes and friction signals—so you see why users get stuck, not just where.
Pricing & plans
Sol Helps pricing
Start free. Upgrade when you need more captured questions, longer history, more assistants, or team reporting.
Not sure if you have enough signal yet?
Start with a product clarity audit before installing Sol Helps.
Try it on key pages
Free
Start on a few important docs, onboarding, or product pages and see whether repeated questions reveal useful gaps.
Best for a safe first trial on key pages.
$0 /month
Start free — no credit card- Early report view + example questions
- 7 days of history
- 1 assistant
- 25 documents
- 100 messages / month
- Privacy + encryption included
Launch on your site
Starter
Put one assistant live and track repeated confusion on your site.
Best for one live product, docs, or onboarding area.
$129 /month
Get Starter- Core report with themes + evidence
- 30 days of history
- Branding removal
- 1 live assistant
- 50 documents
- 1,000 messages / month
Recommended
Turn questions into reports
Growth
Share repeated-question reporting across Product, Docs, and Support.
Best for recurring team decisions.
$279 /month
Get GrowthBest for teams turning repeated questions into regular product, docs, and support fixes.
- Full report with clustering + content gaps
- 180 days of history
- Up to 3 assistants
- Up to 5 team seats
- Slack alerts for rising themes
- 250 documents
- 5,000 messages / month
Support more teams
Business
Expand retention, governance, and support across more teams, products, or regions.
Best for larger teams or multi-region use.
$449 /month
Talk to sales- Full report + exports
- 365 days of history
- Unlimited assistants
- Expanded team seats
- Dedicated onboarding
- 2,000 documents
- 20,000 messages / month
No credit card for Free · Install with one script · Your data never trains public models
Pricing scales with captured question volume, not feature lock-in
Every tier includes the same core workflow: capture questions, answer from approved content, group repeated confusion, and review what to fix next. Higher tiers add more question volume, history, assistants, reporting, and team visibility.
You scale by signal strength
More conversations and more retained history turn repeated questions into clearer, more reliable patterns.
You scale by team maturity
Start on one surface, then expand reporting, visibility, and governance as more teams rely on the same evidence.
Need more context first? Relevance check·Who Sol Helps is for·When user confusion starts costing you·How Sol Helps differs
Which plan should I choose?
Validate the signal
Free plan
Confirm a real clarity gap exists.
Monitor one surface
Starter plan
Run one production surface with steady signal.
Best fit
Turn questions into reports
Growth plan
Share repeated-question reporting across teams.
Scale across teams
Business plan
Expand retention, exports, and governance.
Growth is the best fit once repeated questions need to become a recurring team signal, not just a support answer stream.
View the example insight reportEvery plan includes the full clarity workflow
Each tier includes question capture, grounded answers, repeated patterns, and privacy-first controls. Limits only change how far you scale.
Live in minutes
Drop in one script snippet and go live. No tagging, event schemas, or analytics pipelines required.
On-brand answers by default
Tune tone, safety rails, and fallback behaviour so your assistant feels like part of your product, not a generic chatbot.
Works with your stack
Embed Sol Helps in static sites, React, Angular, or your docs platform. Start small on one surface and expand across your product.
Pricing should make sense well before a full rollout.
Growth and Business are easiest to justify when repeated questions are already slowing onboarding, support, or product clarity work.
A single resolved blocker can justify the cost for higher-signal teams.
If repeated confusion is already costing time or slowing key journeys, a clearer diagnosis can be enough to justify broader coverage.
Fewer repeat questions, clearer priorities
Reduce repetitive support load while giving Product and Docs a stronger signal about what to fix next.
Skip the analytics sprint
Get real questions, themes, and clarity gaps directly from users without building a custom analytics project first.
These plans are most valuable when your team is already seeing signs like onboarding abandonment before activation or recurring help content gaps. If you’re still judging whether the problem is costly enough to act on, read when user confusion starts costing you.
Need the detailed breakdown?
Open the full comparison when you want exact limits, retention, collaboration controls, reporting depth, and rollout guardrails side by side.
If you’re low-traffic, your time-to-first-signal may be longer. Sol Helps avoids pretending certainty when evidence is thin.
Privacy-first, by design
Sol Helps stays credible for privacy-sensitive teams: end-user messages are not stored by default, and your content never trains public models.
You control what’s stored
Choose what gets logged, how long it stays, and when it is deleted, while still preserving the insight layer your team needs.
The trust model stays consistent
Your content and conversations are never used to train public AI models. Data stays encrypted in transit and at rest across all plans.
Used for technical onboarding and complex workflows
“We finally see where new users are getting lost.”
“Sol Helps let us roll out assistants for each software version in our geology products. When a new grad asked about block model setup or complex workflows, Sol Helps found the right page instantly and highlighted where docs were unclear. Our team spends less time answering repeat questions, and new users get moving faster.”
Senior Technical Writer, 400+ employee B2B SaaS company
Frequently asked questions
Questions about pricing, data, setup, or plan changes? Start here or contact us and we’ll help you choose the right fit.
Start free, then scale once repeated questions become a pattern
Launch Sol Helps on one surface, confirm the questions are useful, and move into deeper reporting only when your team is ready.
No credit card needed for Free. Most teams launch within an hour.
Grounded in your approved content. Customer conversations are not used to train public models.