Analytics
- Shows
- Shows behaviour after the fact.
- Misses
- Misses intent and misunderstanding.
For product, docs, onboarding, and support teams
See where users get confused before they leave.
Sol Helps captures the questions visitors ask on your website, docs, or onboarding flow, then turns repeated confusion into patterns your team can fix.
Analytics shows where users drop off. Support tickets show what gets reported. Sol Helps captures the questions in between.
Users ask questions. Sol Helps groups the repeated ones into patterns your team can fix.
Diagnostic flowDecision-ready
01Questions
02Patterns
03Insights
04Clarity
What Sol Helps catches
The questions hidden between analytics and support
Your analytics can show a drop-off. Your support queue can show what became a ticket. Many users get confused, hesitate, work around the issue, or leave without telling you why. Sol Helps captures those questions while the context is still fresh.
- Questions captured where users get stuck.
- Repeated questions grouped into patterns your team can review.
- Useful for docs, onboarding, product wording, and conversion paths.
The result is a short insight summary showing what users were trying to understand, where the confusion repeats, and what your team should clarify next.
Category gap
What analytics, support, and feedback miss
Analytics shows where users drop off. Support shows what gets reported. Feedback shows what users choose to tell you. Sol Helps captures what users were trying to understand before any of that happened, then turns the repeated questions into Customer Confusion Insights.
Support
- Shows
- Shows escalated issues.
- Misses
- Misses quiet confusion.
Feedback
- Shows
- Shows what users choose to report.
- Misses
- Misses unspoken misunderstanding.
Sol Helps
- Shows
- Shows real questions and repeated confusion before they disappear.
What teams miss
Users leave with questions they never send you.
Teams usually see the outcome. They do not see the question behind it.
That is why onboarding, docs, and product copy often get fixed based on guesses instead of evidence.
Sol Helps preserves the moment something stops making sense, before a user leaves, opens a ticket, or works around the issue.
Hidden signal
Users often adapt without fully understanding. That makes confusion easy to miss.
Sol Helps reveals repeated user questions, documentation drift, and onboarding abandonment before activation.
Diagnosis
From one user question to a pattern your team can act on
Repeated questions usually point to one underlying misunderstanding.
Users ask when they get stuck. Sol Helps groups the repeated ones, shows where they happen, and gives your team a clearer next action.
How it works
Not another support chatbot
Sol Helps can answer questions, but answering is not the whole point. Every useful question also becomes a signal your team can review.
Over time, those repeated questions show where users are confused and what your team may need to clarify.
Step 1
Users ask when they get stuck
Add Sol Helps to key pages, docs, or onboarding flows so visitors have a place to ask in context.
Step 2
Repeated questions become patterns
Sol Helps groups similar questions so your team can see where the same confusion keeps coming back.
Step 3
Patterns point to what to fix
Your team sees likely causes, affected areas, and what to clarify in docs, onboarding, product wording, or support coverage.
Outcome
Repeated questions accumulate into a summary of repeated questions your team can use to decide what to rewrite, explain, or simplify first.
Relevance
Where Sol Helps is most useful
Use Sol Helps when you need to understand why users are getting stuck, not just where they are dropping off.
Onboarding and setup
See the questions behind drop-off before users disappear.
Edge cases and prerequisites
Spot the assumptions users work around instead of reporting.
Trust, pricing, and plan interpretation
Catch uncertainty that analytics alone cannot explain.
Documentation quality
Find repeated questions even when the answer already exists.
Positioning
Where Sol Helps fits in your stack
Sol Helps uses a chat-style assistant to capture questions, but the value is not more chat. The value is seeing repeated confusion clearly enough to fix it.
Support tools
Shows the questions users decided to report to your team.
Analytics tools
Shows where users dropped off, completed, or hesitated.
Sol Helps
Captures the questions users ask before they leave, open a ticket, or work around the issue.
Controlled knowledge
Built for controlled product knowledge
Use the content you choose. Keep question capture controlled, answers grounded, and insight generation focused on what your team can actually review and improve.
- Approved content sources
- Controlled conversation capture
- Question capture with clear boundaries
- Designed for product and documentation teams
- Answers for users, repeated-pattern visibility for your team
Approved content + controlled capture -> answers + insights
See the questions behind drop-off, repeated support issues, and unclear journeys
Turn repeated user questions into clearer docs, onboarding, product wording, and support coverage.
Need more context first? Who Sol Helps is for·How teams use Sol Helps·When user confusion starts costing you