Analytics
- Shows
- Shows behaviour after the fact.
- Misses
- Misses intent and misunderstanding.
Customer Confusion Insights for B2B SaaS teams
See the questions users never turn into tickets, requests or feedback.
Sol Helps provides Customer Confusion Insights — capturing the moment understanding breaks before success, workarounds, or support hide it.
Over time, that becomes a usable map of where your product is misunderstood, in users’ own words.
Diagnostic flowDecision-ready
01Questions
02Patterns
03Insights
04Clarity
Clarity brief
A clarity brief your product team can act on
A clarity brief shows the repeated questions behind quiet confusion, so your team can see what users keep trying to understand before they give up or work around it.
- Examples grouped by repeated intent, not just by pageview.
- Questions preserved before they become tickets or disappear.
- Useful for onboarding, setup, pricing, and self-serve support flows.
Turn scattered user questions into a structured brief showing what users are trying to understand, where confusion repeats, and what your team could improve next.
Category gap
What analytics, support, and feedback miss
Analytics shows what users did. Support shows what users escalated. Feedback shows what users chose to report. Sol Helps shows what users were trying to understand before any of that happened through Customer Confusion Insights.
Support
- Shows
- Shows escalated issues.
- Misses
- Misses quiet confusion.
Feedback
- Shows
- Shows what users choose to report.
- Misses
- Misses unspoken misunderstanding.
Sol Helps
- Shows
- Shows real questions and repeated confusion before they disappear.
Why this matters
Success can hide the real problem.
Teams usually see failure clearly. What they miss is success built on adaptation rather than understanding.
At scale, those misunderstandings get baked into onboarding, docs, and product decisions before anyone names them.
Sol Helps is designed to preserve the moment interpretation goes wrong — before teams mistake completion for understanding.
Hidden signal
Users often succeed by adapting. That makes confusion look solved when it is only hidden.
Sol Helps reveals repeated user questions, documentation drift, and onboarding abandonment before activation.
Diagnosis
Diagnose the confusion shaping adoption, support, and product decisions
Repeated questions point to one hidden misunderstanding
The same question appears across support, docs, onboarding, or sales because the underlying misunderstanding never got resolved.
How it works
How Customer Confusion Insights are captured
Sol Helps is designed to preserve the moment understanding breaks — before users adapt, succeed through workarounds, or disappear.
Instead of turning raw questions straight into dashboards, Sol Helps preserves ambiguity long enough for repeated confusion to become visible.
Step 1
Start with the content you already have
Create an assistant using existing docs, onboarding, FAQs, or key URLs. No replatforming. Start small, expand as you learn.
Step 2
Embed once, keep it low overhead
Install with a single code snippet. No event schema. No pipelines. No mandatory integrations to get early signal.
Step 3
Let interpretation gaps emerge
As users ask for help, Sol Helps answers from your content and preserves the questions themselves — allowing patterns of confusion to surface over time.
Outcome
Repeated questions accumulate into a clarity brief your team can use to decide what to rewrite, explain, or simplify first.
Relevance
Where Sol Helps is most useful
Sol Helps is most useful when you need to see repeated misunderstanding clearly enough to act before it turns into support load, activation drag, or flawed product decisions.
Onboarding and setup
Find misunderstandings that resolve before they become tickets.
Edge cases and prerequisites
See the assumptions users work around quietly.
Trust, pricing, and plan interpretation
Catch uncertainty hidden behind successful conversions.
Documentation quality
Find repeated questions without surveys or retrospectives.
Positioning
Where Sol Helps fits in your stack
Sol Helps is the Customer Confusion Insights layer — capturing how users interpret your product at the moment they ask for help.
Support tools
Handle conversations, routing, SLAs, and workflows after issues are escalated.
Analytics tools
Show behaviour, funnels, and completion after users have adapted or dropped off.
Sol Helps
Preserves raw questions and surfaces interpretation gaps before success or workarounds make them invisible.
Controlled knowledge
Built for controlled product knowledge
Use the content you choose. Keep Sol Helps focused on approved product knowledge, controlled capture, and insight generation for product, docs, and customer-facing teams.
- Approved content sources
- Controlled conversation capture
- No support-stack replacement
- Designed for product and documentation teams
- Clear separation between answers and insights
Approved content + controlled capture -> answers + insights
See what your users are trying to understand before it disappears
Turn real user questions into clarity briefs for onboarding, documentation, support, and product decisions.
Need more context first? Who Sol Helps is for·How teams use Sol Helps·When user confusion starts costing you