Self-guided example insight report

Watch repeated questions become one clear fix.

Step through six fictional examples.

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The Sol Helps report

18 similar questions · 11 users · 14 days · High confidence

Getting started is unclear

Step 1

These are the questions users ask when something stops making sense.

Context:first session / new accountWhere:setup screen + docs in another tab

1what am I supposed to do first?

2it says connect account but I don’t know which account

3do I need to be an admin for this part?

4it says missing token — where do I get that?

Workflow

A repeated-question report should become one clear product, docs, onboarding, or support improvement — not another dashboard to monitor.

Review the pattern

See the repeated question, example wording, evidence, and confidence.

Pick the owner

Decide whether the fix belongs in product, docs, onboarding, or support.

Ship one clarification

Add the missing prerequisite, success state, example, checklist, or next step.

Watch the question

Check whether the pattern drops, changes, or keeps coming back.

Not enough evidence yet

If questions do not repeat, they stay as raw signal until a clearer pattern emerges.

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Feature scope confusionPricing + limits confusionTrust + privacy uncertainty

Grounded in your approved content. Customer conversations are not used to train public models.