Problems
Product clarity problems
teams run into repeatedly
Each page describes a common failure mode — what it looks like in real products, why teams misdiagnose it, and what it tends to cost over time.
If you recognize a pattern, Sol Helps is designed to help you see it clearly and reduce recurrence.
Helpful next steps:
relevance check ·
how it works ·
view a demo
Confusion usually doesn’t look like anger. It looks like repetition, hesitation, restarts, and requests for confirmation. These pages help you name the pattern and pick the closest diagnosis.
- The same “am I doing this right?” question repeats in different words.
- Users complete steps but still ask for confirmation afterward.
- People restart flows “just to be safe.”
- Different teammates answer the ‘same’ question differently.
- Docs/search/support spike around the same concept or step.
- Prioritisation debates repeat because there’s no shared diagnosis.
- Questions repeat across channels → repeated questions
- Answers conflict over time → documentation drift
- Flagship features underused → core feature misunderstanding
- Drop-off before activation → onboarding abandonment
- Users stall mid-flow → complex workflow friction
If you prefer a systems view, start with how Sol Helps works and come back here to map the pattern to a diagnosis.
Problem pages
Browse the diagnoses
Pick the closest match to the pattern you’re seeing.
The same uncertainty repeats across channels, but never consolidates into a single, fixable pattern.
- The same questions appear across support, chat, calls, and docs search
- FAQ pages grow but the same uncertainty returns
- Different teammates answer the ‘same’ question differently
Analytics, feedback, and tickets exist — but teams lack confidence about which misunderstanding actually matters.
- Multiple metrics move, but no single issue feels actionable
- Teams debate interpretation instead of shipping fixes
- Different roles argue for different priorities
Docs, onboarding, UI copy, and support diverge over time — so users get conflicting guidance.
- Users cite docs that no longer match product behaviour
- Support answers vary depending on who responds
- Teams re-litigate “what’s correct” during rollouts
Flagship capabilities exist, but users can’t form a stable mental model — so adoption stalls.
- Flagship features are underused despite promotion
- Users activate the feature incorrectly and abandon it
- Users describe the product as “powerful but confusing”
Users drop out before value appears because they become uncertain about what’s happening and what to do next.
- Many users stop after an early step with no obvious failure
- Users bounce between screens without committing to a next action
- Support gets “what do I do next?” messages early in setup
Multi-step workflows fail when dependencies, prerequisites, and decision consequences aren’t legible.
- Users stall mid-workflow and restart “just to be safe”
- Workflows generate long, narrative support tickets
- Users avoid advanced workflows even after initial success
Use cases translate these diagnoses into practical outcomes and first steps (docs fixes, onboarding clarity, microcopy improvements, objection handling).