Use cases
When users get stuck,
Sol Helps shows you why.
Sol Helps is built for moments of uncertainty: repeated questions, onboarding friction, and objections that block progress — revealed in the user’s own words, at the moment they needed help.
Setup in minutes
Themes from real questions
Privacy-first defaults
Prefer to evaluate security first? Trust & security.
What you’ll get from these pages
- Clear fit signals: what to look for before you invest time.
- Concrete outcomes: what improves when you deploy Sol Helps.
- A simple first step: how to start small and learn quickly.
Want a quick self-check? See when Sol Helps is relevant.
Prefer to start with a diagnosis? Browse problem diagnoses.
Seeing inconsistent guidance across docs and support? See the documentation drift problem.
Featured use cases
“I can’t find the answer.”
Search returns too much, the right page isn’t obvious, or docs are structured for authors—not users.
“What’s the next step?”
Onboarding paths assume prerequisites or bury the happy path inside long guides.
“Why doesn’t this work for our setup?”
Permissions, environments, integrations, or edge cases that your docs don’t cover clearly.
“Is this safe / allowed?”
Trust objections that block evaluation, adoption, or purchase—often solvable with clearer answers.
Set expectations correctly
Sol Helps keeps claims honest: start with a small docs set, learn what people actually ask, then expand coverage. It’s not “autopilot support” — it’s clarity you can act on.
Common starts
Choose the situation that matches what you’re seeing
You don’t need a perfect help centre to begin. The goal is to surface the first high-signal theme quickly, then iterate with confidence.
People keep asking the same questions
You have docs. You have answers. But the same uncertainty returns — which usually means the content is hard to find, too abstract, or missing the step people actually need.
Signal: Repeat questions are a clarity gap, not a support volume problem.
Onboarding stalls at “Where do I start?”
New users hesitate because the next step isn’t obvious — or prerequisites are implied. Sol Helps surfaces missing steps and hidden assumptions through the questions people ask mid-flow.
Signal: “Where do I start?” usually means the path is missing, not the feature.
Setup, prerequisites, and edge cases block adoption
Your product works — but only if users understand environments, permissions, sequencing, or integration constraints. Sol Helps helps you see where real-world setups diverge from your assumed setup.
Signal: Edge cases show up first in questions, not dashboards.
Trust or pricing objections stop conversion
Prospects pause over privacy, security, retention, or unclear pricing boundaries. Sol Helps captures objections in the phrasing people naturally use — so you can answer precisely and remove doubt.
Signal: Objections are almost always phrased as questions.
You want docs feedback without surveys or tagging
Surveys are blunt. Instrumentation takes time. Sol Helps turns help-seeking behavior into actionable themes — so you know what to update next without building an analytics project.
Signal: The strongest feedback is the question asked while someone is stuck.
You want “why” signals alongside analytics
Funnels show what happened. Sol Helps explains why users hesitated, got confused, or abandoned — using their questions at the exact moment they tried to progress.
Signal: Sol Helps complements analytics — it doesn’t replace it.
How to use these use-case pages
Each page will include: the situation, fit signals, what Sol Helps does in practice, the outputs you’ll see, and the smallest first step to validate value in days — not weeks.
If you’d rather start from implementation: How it works.
Prefer to start with a diagnosis?
Use cases describe common situations. Problem pages describe the underlying failure modes that cause those situations to repeat.
Fit
Where Sol Helps fits in your stack
Sol Helps isn’t a helpdesk or a full analytics suite. It’s the qualitative layer that explains “why” — and makes it easy to fix the content and flows that create uncertainty.
Support tools
Handle conversations, routing, SLAs, and workflows.
Analytics tools
Show behaviour, funnels, and what users completed.
Sol Helps
Turns real questions into themes and friction insights so teams can prioritise what to fix next.
If you already have analytics
Use Sol Helps to explain your drop-offs and funnels. It gives you the “why” in the same language users use.
If you don’t (yet)
Start with Sol Helps as a lightweight qualitative signal while your tracking matures. It’s low setup and high learning.
Start small. Learn fast.
Install once, then use real questions to find what’s blocking onboarding and adoption — without a tagging project or platform migration.
Want the security details? Trust & security.