Evidence-led clarity layer
Sol Helps turns eligible conversations into themes, intents, and friction signals—so teams can reason about why users get stuck, using real question evidence.
How it works
From documentation to clarity in minutes
Sol Helps turns your docs or website into an on-brand assistant, then turns real customer questions into a prioritised picture of confusion, blockers, and objections—grounded in evidence.
Prefer a concrete example? View the demo
No tagging or setup projectsDocs are the source of truthConversations never train public models
What happens after signup
Create assistant → connect pages → embed → see signals
- 01
Sign up and create an assistant
Set tone and guardrails once so the assistant stays on-brand and conservative.
- 02
Connect content (files or URLs)
Upload docs or crawl your site and choose what gets indexed.
- 03
Embed the widget
Drop one script tag into your docs or product surface. Domain-lock it.
- 04
See clarity signals appear
Time-to-first-signal depends on traffic and repetition of questions. Early quiet periods are normal.
No credit card. No sales call required.
Built for real Voice of Customer signals
The goal isn’t more chat. It’s clarity: turn real questions into themes your team can act on—without pretending certainty.
Live in minutes
Drop in one script snippet or plugin and go live. No tagging, event schemas, or analytics pipelines required.
On-brand by default
Tune tone, style, safety rails, and fallback behaviour so your assistant feels like part of your product—conservative and consistent by default.
Works with your stack
Embed Sol Helps in static sites, React, Angular, or your docs platform. Start with one surface and expand when you’re confident.
What you’ll see first (and what “good” looks like)
Sol Helps is designed to protect decision quality. Early signal can be sparse—and that’s a feature, not a bug.
Evidence, not summaries
Early value is seeing real questions in context. You can judge the signal before you trust the pattern.
Signal builds over time
Themes become more stable as similar questions repeat. Quiet early periods are normal on low-traffic surfaces.
Clarity without overreach
The product avoids forcing conclusions when data is thin—so teams don’t act on false certainty.
How Sol Helps turns real questions into clarity
Analytics shows what happened. Sol Helps helps you reason about why—using the questions users already ask.
Content becomes the source of truth
Your docs, help pages, onboarding guides and FAQs are indexed into a vector store. Responses are grounded in that documentation (not generic guessing).
Users ask questions where they get stuck
The widget runs anywhere JavaScript can run (product, docs, onboarding). You can lock it to your allowed domains.
Consented conversations become clarity signals
Sol Helps groups questions into themes and intent so you get a prioritised view of what to investigate or improve next—without forcing conclusions.
Examples of what becomes “actionable”
- “Do I need admin access?” → prerequisites / permissions
- “Which plan includes X?” → pricing / packaging
- “Why won’t this work for our setup?” → edge cases / integration
What’s happening under the hood
Content → assistant answers → consented conversations → clarity signals
Supported file types
Upload the docs you already have—no special formatting required.
PDF
Word (.docx)
PowerPoint (.pptx)
Plain text (.txt)
Markdown (.md)
HTML
JSON
CSS
JavaScript (.js)
TypeScript (.ts)
Crawl URLs (three common ways)
Sol Helps can crawl URLs and turn selected pages into HTML for indexing—so you can start from the content you already ship.
Single URL crawl
Paste one URL and include only the pages you select. Great for quick trials.
Sitemap crawl
Point Sol Helps at your sitemap and choose what gets indexed. Best for docs hubs.
Upload your files
Upload files directly (help center / knowledge hub) and have complete control over your content.
Guardrails keep it informational
Grounded in your docs by default, with guardrails that keep answers conservative, aligned with your brand, and informational.
No public-model training
Conversations are never used to train public models. History is stored only with end-user consent; retention is plan-based.
Low-coupling by default
Fast to deploy and safe to trial. Useful before any deep integration work.
See what your users are actually stuck on
Sol Helps reduces experience blindness by turning real questions into an evidence-led clarity layer—so Product, Support, and Docs can share the same signal.
No sales call. Start with one surface and expand when ready.