When Sol Helps is relevant
When users keep asking the same questions
If users keep asking the same questions about your product, something isn’t clear.
It might be the documentation. It might be onboarding. It might be missing context, unclear language, or assumptions that don’t hold for new users.
Most teams can feel this happening, but struggle to answer a basic question:
What are users consistently confused about... and where is that confusion coming from?
This is the signal Sol Helps is designed to make visible.
Why this problem is hard to see
Traditional tools don’t make this obvious.
- Analytics show where users drop off, but not why.
- Support conversations show individual issues, but not patterns.
- Surveys are slow, biased, and usually arrive after frustration sets in.
As a result, teams often rely on anecdotes, assumptions, or whichever issue was raised most recently.
What Sol Helps focuses on
Sol Helps is built to make recurring confusion visible.
It looks at the questions users actually ask and helps teams see:
- which topics come up repeatedly
- how users phrase their uncertainty
- where explanations aren’t landing
- which pages or concepts create friction
The goal isn’t automation. It’s clarity.
Conceptual model
How it works, conceptually
Sol Helps sits alongside your documentation or product experience and learns from real interactions.
Over time, this makes it easier to see what to fix first - and why.
If you want the mechanics, seehow it works.Fit check
When Sol Helps is the right fit
- Users keep asking the same questions in different ways
- You’re unsure which parts of your documentation actually help
- Analytics shows friction, but not its cause
- Support feedback feels fragmented
- You want to improve clarity before scaling support
If the core issue is understanding user confusion, Sol Helps is designed for that.
What Sol Helps is not
- a helpdesk replacement
- a ticket deflection tool
- a generic AI chatbot
- a support automation platform
Its role is to help teams learn where understanding breaks down, not just respond faster.
For data handling details, see trust and privacy.Why this page exists
This page exists to clarify when Sol Helps is relevant.
Not every team needs it. But when recurring confusion becomes visible - and costly - Sol Helps provides a way to understand it clearly.