Use case

Help content gaps
show up as repeat questions.

If users keep asking the same thing, the “answer exists” isn’t enough. The content might be hard to find, too abstract, missing a key example, or structured for authors—not users. Sol Helps turns those repeat questions into themes and tells you what to improve next.

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Fit signals (you’re in the right place if…)

Users search your docs but still ask for help.
The same question appears in tickets, Slack, or onboarding calls.
Docs exist, but you’re unsure which pages actually work.
You need a way to prioritise doc updates without surveys.

The pattern

When answers are hard to find, users ask questions you already ‘covered’ — because retrieval and clarity are failing.

What Sol Helps changes

You stop guessing which pages need work. Themes point you to the highest-signal doc gaps using real user language.

What it produces

Decision-ready outputs: theme title, example question snippets, where it happens, and suggested doc changes.

Set expectations

Start with the top 25–50 pages that matter most. Expand coverage once themes stabilise.

Workflow

How Sol Helps finds your doc gaps

It treats repeated questions as evidence — then helps you close the gap with the smallest possible change.

Ground answers in docs

Users get immediate answers based on your documentation (not generic guesses).

Turn questions into themes

Questions cluster into themes so you can distinguish noise from stable patterns.

Prioritise what to rewrite

You get a ranked list of clarity gaps—so docs work becomes strategic, not reactive.

Proof block

What a content-gap theme looks like

Example structure you’ll see in Sol Helps. (Snippets below are illustrative.)

Theme

“The docs don’t show an example for my setup”

Example question snippets (3–6)

“Is there an example for this with a real config?”
“What does a valid payload look like?”
“The guide shows a step, but not the expected output.”
“What’s the simplest working example?”
“Does this differ for our environment / permissions?”

Where it happened

API integration guide + troubleshooting page; questions spike after users reach “Step 3: Configure …”

Suggested change (example)

Add a “Minimum working example” section: sample config, expected response, and a 3-line sanity check. Include a callout for common permission/role constraints.

This is the “docs feedback” loop without surveys: repeated help-seeking becomes prioritised work.

Start small

A minimal first step that works

Pick your highest-traffic or highest-cost doc area first. Fix one clarity gap, then expand.

Train on your top doc set

Start with the pages most likely to be read during onboarding, setup, or common troubleshooting.

Rewrite with evidence

Use the theme snippets as your rewrite input: add examples, clarify prerequisites, and make the next step obvious.

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Stop guessing which docs to rewrite.

Let real questions tell you where clarity is failing — and what to fix first.