Demo: clarity brief built from real questions
Product clarity insights from real customer questions
Sol Helps captures the questions users ask when something stops making sense, groups repeated confusion into patterns, and turns those signals into a clarity brief your team can use to decide what to fix next.
Example clarity brief
Getting started is unclear
Confidence:High
Context:first session / new account
1
Questions we captured
- uh… where do I actually start 😅 is there a checklist?
- do i need admin for this? not sure who our admin even is
- it says ‘missing token’ but i am logged in?
2
Pattern we’re seeing
Repeated confusion
Getting started is unclear
Where it shows up
Onboarding: Setup → Connect → Verify
Context:first session / new account
Where:setup screen + docs in another tab
3
Diagnosis
What users are trying to do
Users want one clear path to first success: what to do first, what they need, and how to confirm it worked.
What appears to be breaking down
The product and docs do not give them a concrete starting point, clear prerequisites, or a visible success state.
4
What to change next
DocsEffort:SImpact:High
Create a ‘Start here’ page with a 5-step checklist and success check
Use one clear path with prerequisites, screenshots, and the expected success state.
ProductEffort:SImpact:Med
Rewrite token errors in plain language with a next step
Example: ‘You need an admin token. Ask your admin to generate one.’
More evidence behind this pattern
Additional question traces
- i did the steps — how do i know if it’s actually connected?
- is this installed in the app or on our site?
Example change to test
Add a ‘Verify connection’ step with a green success state and a ‘What you should see’ screenshot.
Pattern:prerequisites unclear (role / token / next step)
Risk:quiet drop-off
See what your users are trying to understand before it disappears
Sol Helps turns real customer questions into clarity signals, recurring patterns, and better decisions about what to fix next.