See what “clarity” looks like — before questions become tickets
Real user questions are rarely neat. They’re short, messy, missing context, and full of uncertainty. Sol Helps groups that uncertainty into patterns, shows proof, and gives a small fix list your team can ship.
This demo shows realistic examples (not your data). In the product, the clarity report is grounded in your actual customer questions and where they happen.
Because real confusion is ambiguous. People omit details, repeat themselves, or ask the same thing three different ways. A clarity report earns trust by showing: the pattern, the question snippets, and where it happened — then a small, specific fix.
Users want a single, ordered path to first success (what to do first, what they need, and how to verify it worked).
They’re missing one concrete entry point that explains prerequisites (access, token, permissions) and includes a simple “success check”.
- — uh… where do I start 😅 is there like a checklist?
- — do i need admin for this? (im not sure who is admin)
- — it says ‘missing token’ — i *am* logged in though?
- — i did the steps but it still doesn't work… what counts as “connected”?
- — is this meant to be installed *in* the app or on our site??
Onboarding: Setup → Connect → Verify
Add a ‘Verify connection’ step with a green success state + “What you should see” screenshot.
The goal isn’t “more chat”. It’s a repeatable way to capture uncertainty, group it into a theme, and ship the smallest fixes that reduce repeat questions over time.