Confusion → themes → insights → clarity
Sol Helps turns messy customer questions into a clear theme, the insight behind it, and a small fix your team can ship; then re-checks next week to confirm it helped.
Demo data only. In-product, Sol Helps tracks repetition, confidence, and stability over time, so you can ship one small clarification and re-check next week.
What users want: Users want a single, ordered path to first success: what to do first, what they need, and how to confirm it worked.
Why they get stuck: They’re missing a concrete entry point that explains prerequisites (access, token, permissions) and defines what ‘success’ looks like.
Validate with evidence (snippets + where it happened)
Treat these as traces. One snippet isn’t a pattern — repetition is.
- — uh… where do I start 😅 is there like a checklist?
- — do i need admin for this? (im not sure who is admin)
- — it says ‘missing token’ — i *am* logged in though?
- — i did the steps but it still doesn't work… what counts as “connected”?
- — is this meant to be installed *in* the app or on our site??
Onboarding: Setup → Connect → Verify
Add a ‘Verify connection’ step with a green success state and a “What you should see” screenshot.