Qualitative insight layer
Sol Helps turns every eligible conversation into themes, intents, and friction signals—so you see why users get stuck, not just where.
Pricing & plans
No credit card needed for FreeLive in under an hourYour data never trains public models
Reduce experience blindness.
Choose the plan that matches your scale.
Start on Free to trial Sol Helps on a single surface. Move to Starter when you’re ready to ship a production assistant. Upgrade to Growth as Product and CS rely on shared friction signals. Step up to Business when multiple teams and products use Sol Helps as a long-running clarity layer.
Want to see what “insights” looks like? See a real example
Free
Best for: early pilots on one surface (docs or onboarding).
$0 /month
Validate whether repeated user confusion is happening — with real examples — before it turns into tickets or assumptions.
- Clarity Report (Free view): early themes + example questions
- 7-day history retention
- 1 assistant (single surface)
- Up to 25 documents
- 200 messages / month (sizing guardrail)
- Sol Helps branding on widget
- Privacy & encryption included
- Email support
Starter
Best for: solo/lean teams improving docs or onboarding with steady signal over time.
$129 /month
Keep Sol Helps on for one surface — so confusion becomes stable themes you can act on.
- Core Clarity Report (themes + evidence)
- 30-day history retention
- Branding removal
- Basic widget customisation
- 1 assistant (production)
- Up to 100 documents
- 2,000 messages / month (sizing guardrail)
- Monthly insight summary
- Standard support
Most popularGet Growth
Growth
Best for: teams who need decision-grade themes and content gaps, not just answers.
$279 /month
Shared decision support across multiple surfaces — so Product, Docs, and CS stop guessing.
- Full Clarity Report (themes + clustering + content gaps)
- 180-day history retention
- Up to 3 assistants (separate surfaces)
- Up to 5 team seats (member/admin/owner)
- Slack alerts for rising themes
- Multi-language understanding
- Up to 500 documents
- 10,000 messages / month (sizing guardrail)
- Priority email support
Business
Best for: teams using Sol Helps as a durable input to roadmap, onboarding, and docs planning.
$449 /month
Organisational memory of confusion — long retention, exports, and rollout support for serious deployments.
- Full + Exports (CSV / exports)
- 365-day history retention
- Unlimited assistants (products / regions / environments)
- Expanded team seats (member/admin/owner)
- Dedicated onboarding
- Up to 2,000 documents
- 30,000 messages / month (sizing guardrail)
- Priority support
Pricing scales with evidence volume, not “features”
Every tier includes the core workflow: an on-brand assistant + friction insights grounded in real conversations. Higher tiers unlock more scale, more history, and stronger collaboration.
More conversations → clearer themes
As similar questions repeat, themes become more stable and useful. Higher tiers support higher evidence volume.
More surfaces → shared signal
When you run Sol Helps across docs + product surfaces, teams align on the same evidence — without competing dashboards.
Privacy controls stay consistent
You keep the same trust model across tiers. Limits change your scale, not your security posture.
Not sure where to start?
Experiment safely
Free plan
You want to trial Sol Helps on a single surface, see what users actually ask, and confirm it fits your product’s reality before shipping.
Ship your first assistant
Starter plan
You’re ready to deploy a production assistant and start collecting steady, reliable friction signals month-to-month.
Most popular
Scale friction insights
Growth plan
Your product and support load is growing. Product, CS, and Docs all need shared visibility into where users get stuck across key flows.
Roll out across teams
Business plan
You support multiple products or regions. You need higher volumes, stronger controls, and a formal clarity layer shared across teams.
Every plan includes the full clarity workflow
Each tier includes an on-brand AI assistant, friction insights from real questions, and privacy-first controls. Limits only change how far you scale.
Live in minutes
Drop in one script snippet or plugin and go live. No tagging, event schemas, or analytics pipelines required.
On-brand answers by default
Tune tone, safety rails, and fallback behaviour so your assistant feels like part of your product, not a generic chatbot.
Works with your stack
Embed Sol Helps in static sites, React, Angular, or your docs platform. Start small on one surface and expand across your product.
Compare what you unlock at each tier
Each plan adds more scale, deeper insights, longer history, and stronger collaboration tools — from a single assistant on Free to an organisation-wide clarity layer on Business.
| Features | Free | Starter | GrowthMost popular | Business |
|---|---|---|---|---|
Signal continuity Sol Helps is most valuable when it stays on — building a stable view of recurring confusion over time. | ||||
| History retention | 7 days | 30 days | 180 days | 365 days |
| Insight depth | Free view | Core insights | Full insights | Full + exports |
| Exports / BI handoff | — | — | — | CSV / exports |
Coverage Coverage determines what confusion you can observe — across docs, onboarding, and key product surfaces. | ||||
| Assistants (surfaces / contexts) | 1 | 1 | 3 | Unlimited |
| Document uploads | 25 | 100 | 500 | 2,000 |
| Multi-language understanding | — | — | ||
Friction intelligence This is the difference between a chatbot and a decision layer: preserving questions as signals, not just requests. | ||||
| Friction & question themes | Free view | Included | Included | Included |
| Clustering & content gaps | — | — | ||
| Theme alerts (Slack) | — | — | Slack alerts | Slack + custom (beta) |
Collaboration & control Decision infrastructure gets stronger when PM, Docs, and CS share the same evidence. | ||||
| Team seats | — | — | Up to 5 seats | Expanded seats |
| Roles & permissions | — | — | Member / Admin / Owner | Member / Admin / Owner |
| Assistant management | Basic | Basic | Enhanced | Full |
| Branding removal | Sol Helps branding | |||
Security & support Trust is non-negotiable: encryption, privacy posture, and rollout support as you scale. | ||||
| Privacy & encryption | ||||
| Support | Standard email | Priority email | Priority + onboarding | |
Capacity (guardrails) These are safety rails for sizing. They’re not the primary value — continuity + insight quality is. | ||||
| Monthly message quota | 200 | 2,000 | 10,000 | 30,000 |
| Add-ons (extra usage / docs) | — | |||
If you’re low-traffic, your “time-to-first-signal” may be longer — that’s normal. Sol Helps avoids pretending certainty when evidence is thin.
Sol Helps pays for itself quickly
Growth and Business are priced to cost less than a single lost renewal, a day of support time, or a week of analytics effort trying to uncover the same friction manually.
One saved renewal can cover the year
If Sol Helps surfaces a blocker early enough to save one at-risk customer, you’ve often paid for the year on most tiers.
Fewer repeat questions, more deep work
When users self-serve clear answers, CS and product specialists spend less time repeating basics and more time on fixes and high-value conversations.
Skip the analytics sprint
Instead of tagging events and guessing at drop-offs, Sol Helps streams real questions and themes straight from users—no custom analytics project required.
Clearer onboarding
See where first-time users hesitate, what terms confuse them, and which steps generate the most questions.
Better docs prioritisation
Stop guessing which pages to rewrite—focus on the themes that show up repeatedly in real questions.
Stronger decision integrity
Move away from “vibes” and build shared confidence in what to fix next, using evidence you can inspect.
Privacy-first, by design
Built for teams who care about privacy, compliance, and user trust as much as they care about insights.
You control what’s stored
End-user messages aren’t stored by default. You choose what’s logged, how long it’s kept, and when it’s deleted — while still getting the insights you need to improve the product.
No training of public models
Your content and conversations are never used to train public AI models. Data is encrypted in transit and at rest, with access locked behind your account.
Used for technical onboarding and complex workflows
“We finally see where new users are getting lost.”
“Sol Helps let us roll out assistants for each software version in our geology products. When a new grad asked about block model setup or complex workflows, Sol Helps found the right page instantly and highlighted where docs were unclear — no more time lost digging through docs or Slack. Our team spends less time answering repeat questions, and new users get moving faster.”
Senior Technical Writer, 400+ employee B2B SaaS company
Frequently asked questions
Questions about pricing, data, or setup? Start here – or contact us and we’ll help you decide which plan fits.
Install once. Start earning clarity within days.
Embed Sol Helps in your docs or product surface and watch real questions and themes surface — without shipping a tagging project.
Get started free
Most teams launch within an hour on the Free plan.
Want to feel it first?
See the guided demoTest context, follow-ups and edge cases before you plug in your docs.