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Privacy Policy

Last updated: December 2025

Your Privacy at a Glance
  • We never sell your data or use it to train public AI models.
  • You control what is stored and can delete or export data at any time.
  • No analytics, logs, or tracking unless you explicitly opt in.

Sol Helps is committed to protecting your privacy and handling data transparently and responsibly. This policy explains what information we collect, how it is used, and your rights under applicable privacy laws including the Australian Privacy Act, GDPR, and CCPA.

1. Information We Collect

  • Account information: name, email address, company name, and authentication credentials.
  • Chat and assistant interactions: questions and generated responses, stored only if chat logging is enabled.
  • Experience Intelligence data (optional): page URL, referrer, language/locale, and anonymous session identifiers used for aggregation after opt-in.
  • Technical metadata: browser type, device category, and approximate country/region derived from IP.

We do not intentionally collect sensitive personal data unless you choose to provide it.

2. Use of Data

  • Operate and improve the Sol Helps platform.
  • Provide documentation-based answers and insights.
  • Maintain security, account access, and service integrity.
  • Comply with legal obligations and enforce our terms.

3. AI Model Training

Sol Helps does not use customer conversations, documents, or chat logs to train public or proprietary AI models. Your data remains yours at all times.

4. Data Sharing

We do not sell your personal data. Limited data may be shared only with trusted subprocessors required to operate the service:

  • OpenAI: used to generate responses via the Assistants API. Submitted content is processed transiently and not used to train models.
  • Analytics providers (e.g. Amplitude): used to understand product usage, disabled unless consent is provided.
  • Authorities where required by valid legal process.

For more information, see OpenAI’s API Data Usage Policy.

5. Data Storage & Retention

Data is hosted on secure Amazon Web Services (AWS) infrastructure in the Asia-Pacific region, using encryption in transit and at rest, role-based access controls, and least-privilege access.

Chat logging (opt-in only):

  • Free: retained up to 7 days
  • Starter: retained up to 30 days
  • Growth: retained up to 90 days
  • Business: retained up to 365 days

6. Your Rights

  • Access, export, or delete your personal data.
  • Correct or restrict processing of your data.
  • Withdraw consent for analytics or tracking.

Requests can be submitted via our contact form and are processed within 30 days.

7. International Users

Sol Helps operates from Australia and complies with applicable international privacy regulations including GDPR and CCPA.

9. Policy Updates

We may update this policy as our practices or legal requirements change. Updates will be posted on this page.

10. User Content Responsibility

You are responsible for ensuring you have the legal right to upload any content. Sol Helps does not proactively review files but will act on valid rights-violation notices.

11. File Upload Limits & Safety

File uploads are limited to 25MB and restricted to supported file types. We validate file extensions but do not perform malware scanning.

12. Children’s Privacy

Sol Helps is not intended for children under 16 and does not knowingly collect their personal data.