About Sol Helps
Support that feels instant —
without trading away trust.
Sol Helps is a docs-led assistant + confusion insights layer. It turns your documentation into an on-brand assistant, and turns real questions into themes your team can fix — with consent-first storage, conservative defaults, and clear boundaries.
Prefer to evaluate security first? Trust & security
Principles
Built around clarity, privacy, and control.
We keep the product small on purpose: strong defaults, guardrails where it matters, and the shortest path to real value.
Instant answers can be private and still feel personal.
Support should be fast without turning users into a data source. Sol Helps grounds answers in your documentation, stores end-user messages only with consent, and avoids pretending certainty when evidence is thin.
We optimise for decision quality, not novelty.
Every feature earns its place by reducing friction and increasing trust. We keep the workflow simple: deploy quickly, inspect real questions, and act on high-signal themes—without forcing a platform migration.
Control, encryption, and conservative defaults.
Data is encrypted in transit and at rest. End-user message storage is opt-in. You can delete files, export data, or disable logging. We aim for security that’s strong, explainable, and easy to evaluate.
Why I built Sol Helps
I built Sol Helps because “support” was quietly turning into an onboarding and product clarity problem. Teams had documentation, but users still got stuck — asking the same questions in different words, bouncing between pages, and escalating to humans when the answer already existed.
Sol Helps started as a docs-led assistant that can answer quickly and stay honest about what your content does (and doesn’t) support. Then it became the missing layer teams rarely have: a way to turn real questions into themes so you can see where users are confused and fix the docs, UI, or onboarding flow.
The goal isn’t to “replace support.” It’s to reduce repeat questions and experience blindness — so teams can make clearer decisions with less guesswork.
Founder
Product-focused web engineer building docs-led support experiences and qualitative insight tooling for B2B software teams — specialising in documentation systems, telemetry, and privacy-aware data capture.
LinkedIn profile →What’s different
Designed for real workflows, not AI demos.
Sol Helps is intentionally opinionated: documentation-led answers, consent-first insights, and a short path from install to impact.
Docs-led answers, not guesswork
Sol Helps treats your documentation as the source of truth—and can say when something isn’t supported by the content.
Smarter than search, lighter than platforms
Helpful follow-ups and real language understanding without maintaining events, funnels, or tagging projects.
Privacy-first by default
No training of public models. End-user storage is consent-based. You decide what’s kept and for how long.
Setup in minutes
A single embed snippet. Works on static sites, docs outputs, and modern frameworks wherever JavaScript can run.
On-brand support
Match the widget to your product’s tone and look so the experience feels native—never bolted on.
Experience Intelligence
Turn real questions into themes and friction signals so teams can prioritise what’s blocking adoption.
Used for technical onboarding and complex workflows
“We finally see where new users are getting lost.”
“Sol Helps let us roll out assistants for each software version in our geology products. When a new grad asked about block model setup or complex workflows, Sol Helps found the right page instantly — no more time lost digging through docs or Slack. Our team spends less time answering repeat questions, and new users get moving faster.”
Senior Technical Writer, 400+ employee B2B SaaS company
Roadmap
What’s coming next
We’re focused on making Sol easier to deploy, easier to evaluate, and more useful for Product, Support, and Docs teams.
Crawling via public URL
Point Sol at a live site and ingest docs without manual uploads.
Slack & Discord integration
Answer questions where your team already works (with guardrails).
Better embeds & widgets
More layout control, more styling, and more placement options.
Deeper trends & reporting
More ways to track what’s rising, what’s resolved, and what’s costing time.
Try the demo (no signup)
Chat with a demo assistant trained on Sol Helps documentation. If you want to see Sol trained on your docs, start free — no credit card needed.
Explore the demoTip: For security details, see Trust & security.
Start small. Learn fast.
Install once, then use real questions to find what’s blocking onboarding and adoption — without a tagging project or platform migration.
Want pricing details? See plans.
Made with ♥ by Sol Helps